Terms and Policies of the Drop's Vending Company P.O. Box 591, Mokena, IL 60448
To Contact Us: To contact us you may either click on the appropriate link, email us, or just simply call us. Emails are typically answered within 48 hours and U.S. Mail requests are received by you within 3 to 7 business days.
To Request A Quote:Prior to placing an order, you may request a current quote by simply calling us or by clicking the appropriate link. All quotes are valid for 30 business days. If you wish to secure a price quote beyond the thirty (30) business days a five percent (5%) deposit will guarantee that price for an additional sixty (60) days.
To Place An Order:To place an order by credit card, debit card or e-check please utilize our shopping cart on the individual product pages. If you prefer to order by conventional means, such as Fax, U.S. Mail or Email, you may print out an order formand either Fax it or send it to us via U.S. Mail. If you choose to Email you may order on-line, using our secure on-line order form. In either case please be sure you fill out the form properly and completely. All orders must be accompanied with some form of payment.
Orders:All orders must be in writing or electronically transmitted. Orders are accepted subject to fires, strikes, accidents and other causes beyond our reasonable control. Acceptance of your order is conditioned upon an agreement to hold us harmless by reason of delivery delays. All orders are subject to the cancellations and returns policies of the Drop's Vending Company.
Confirmation of verbal or electronically transmitted orders should be so marked - otherwise they may pass as originals and be shipped and billed as such.
Title to this product and/or goods shall not pass to the Buyer until the Total Due is paid in full. If paid by credit card, Buyer agrees to the terms of this Purchase Agreement in lieu of the Credit Card Company’s terms and shall be liable for all amounts due Seller, should the Credit Card Company reverse charges or fail to make full payment to Seller. Product and/or goods purchased are for a business purpose. Delivery and location of displays and/or product is the Buyer’s responsibility. All products and/or goods are F.O.B. manufacturer’s warehouse. All shipping rates quoted on shopping cart are for continental United States only. Orders from Alaska, Hawaii, U.S. Territories and foreign countries are subject to additional shipping and handling charges.
Payment:All orders must be paid in full prior to shipment. If not included, you may prepay the freight charges at a savings or we will ship your order freight collect. Freight collect charges are payable to the shipping company by Cashier's Check, Money Order, or cash only upon delivery. Prepaid shipping charges have been included with shipping cart orders. Locating fees are not our responsibility and are paid separately and directly to the locating company that you have contracted with. Payment of an order may be made by cashier’s check, certified check, money order, bank wire transfer, or Western Union. We accept payment by Visa, Master Card, American Express and Discover Card through a secure online payment service. Simply click on the credit card logo or add to cart button to make your payment. If you elect to make payment by personal check you must allow up to 10 business days for funds to clear prior to shipment. Upon receipt of payment in full and purchase agreement, your order will be processed and shipped promptly.
All customer checks returned by the bank for any reason shall subject the customer to a Thirty Dollar ($30.00) processing fee.
Shipment:Most orders are usually shipped within 3 to 7 business days and no later than 15 business days upon receipt of payment in full and a signed purchase agreement or electronic order form. In some cases the larger machines may take from 2 to 4 weeks for delivery because of factory production or type of freight handling. Goods are shipped via the best and least expensive way at this company's discretion unless otherwise specified. Orders are usually shipped freight prepaid at a savings to the buyer and added to the invoice, otherwise the order will be shipped freight collect. It is the buyers responsibility to make acceptable arrangements to receive goods and his responsibility to inspect those goods upon delivery. We take every precaution to be sure that your order arrives to you safely, promptly, complete and damage free. If upon receipt of order the buyer finds concealed damage, missing parts, or an incomplete order, the buyer must notify the freight carrier immediately to permit the freight carrier's prompt inspection of the merchandise. All other damages or problems with order must be noted, in writing, when signing freight log or bill of lading. It is also the buyer's responsibility to then contact the Drop's Vending Company within 24 hours of any such damage, missing parts or incompleteness.
The Drop's Vending Company is not responsible for delay in delivery due to causes beyond its control such as, by way of illustration and not of limitation, fire, strike, lockouts, embargoes, transportation delays, acts of God, war or other outbreak of hostilities, machinery breakdown, governmental regulation or like causes. We will endeavor to ship within the estimated time, but failure to do so shall not be cause for cancellation.
Delivery shall be made during normal business hours in accordance with customs and usages of the trade, and if customer desires to have delivery at any other time, customer shall be responsible for the additional shipping and handling costs incurred by the Drop's Vending Company.
The customer shall be responsible for any and all costs incurred by the Drop's Vending Company in delivering merchandise requiring special handling.
If delivery of merchandise cannot be made by the Drop's Vending Company when same is due and ready because customer's space is not available or customer for any reason is not ready to accept or permit delivery, then customer shall be responsible for cost and expense of storage, extra handling and labor incurred by Drop's Vending, but not limited to, fifteen percent (15%) of the Drop's Vending Company restocking costs.
Once the specified equipment is delivered to the Buyer, the Seller’s responsibility is completed.
Cancellations & Returns:The Buyer has three business days from the date that the order was placed in which to cancel said order with no obligation. Buyer may cancel the order by written notice delivered by certified mail to Seller within 72 hours after initial payment. Once three business days (72 hours) has expired all or any part of orders for merchandise canceled, or merchandise refused or returned, and accepted by the Drop's Vending Company shall subject the customer to a cancellation or return charge equal to fifteen percent (15%) of the Drop's Vending Company restocking costs and all of its handling and labor costs. Seventy Two hours (72 hours) after delivery and acceptance of ordered and invoiced merchandise the sale is considered final with no further obligation on the behalf of the Drop's Vending Company.
Buyer may also cancel the order by written notice delivered by certified mail to Seller prior to shipment, with no obligation to Seller, if by fault of the Seller the order is not shipped within Thirty (30) days of the receipt of the written or electronic order and full payment from the buyer.
The Drop's Vending Company reserves the right to refuse to cancel or to accept the return for credit of all or any part of the merchandise ordered which has been manufactured or ordered specifically to meet the Buyer's requirements, as set forth in the order and associated invoice.
The Drop's Vending Company also reserves the right to refuse for return any food or candy products or any product that has been opened, partially or wholly assembled by customer, and not returned in its original packaging.
Guarantees & Warranties: Drop’s Vending offers a 1 year warranty (parts and labor) on all new vending equipment purchased locally in the state of Illinois and a 1 year warranty (parts only) on all new vending equipment purchased out of state. Drops Vending will provide a 90-day warranty (parts and labor) on all used or refurbished vending machines and a 180-day warranty on dollar bill validators and coin mechs. This warranty covers the machines and all moving parts, but does not cover damage resulting from any of the following: negligent use or misuse of the equipment, use contrary to operating instructions, or disassembly, repair or alteration by any person other than an authorized manufacturer’s representative.
Product Changes:We reserve the right to change or revise specifications and product design in connection with any feature of our products. Such changes do not entitle the buyer to corresponding changes, improvements, additions or replacements for equipment previously sold or shipped.
Financing:Equipment financing is available to qualified buyers through Firestone Financial, 27 Christina Street, P.O. Box 610325, Newton, MA 02461-0325. For more information and terms you may contact them by phone at 1(800) 851-1001, by fax at 1(617) 332-8032, or If you prefer, contact them by email click here. If you wish to fill out an application click here.
Customer Service:Our customer service department is available to serve you Monday through Saturday, 9:00 a.m. until 5:00 p.m. central time. Our Website and answering service is available 24/7. Our professionals will gladly assist you in anyway possible, whether it be about equipment or just a simple question. We guarantee you full satisfaction and invite you to be part of our team of successful vendors.
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* This document is an official statement of the Drop's Vending Company Terms and Policies